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Friends and Family Test Results

Results June 2020

Surveyed Patients: 143

Responses: 47

Extremely Likely  37
Likely 6
Neither Likely or Unlikely  1
Unlikely 0
Extremely Unlikely 1
Don't Know  2

For the full results for June 2020 please click on the link below 

June 2020.pdf

Results May 2020 

Surveyed Patients : 106

Responses: 24

Extremely Likely 21
Likely 2
Neither Likely or Unlikely  1
Unlikely 0
Extremely Unlikely 0

For the full results for May 2020 please click on the link below

May 2020.pdf

Results April 2020 

Patient surveyed: 102

Responses: 25

Extremely Likely 18
Likely 4
Neither Likely nor Unlikely 2
Unlikely 0
Extremely Unlikely 1
Don't Know  0

For the full April 2020 results please click on the link below

  April 2020.pdf

Results March 2020

Extremely Likely 18
Likely 5
Neither Likely nor Unlikely 0
Unlikely 1
Extremely Unlikely 2
Don't Know 0

For the full results for March 2020 please click on the link below 

March 2020.pdf

Results February 2020

Extremely Likely  28
Likely 11
Neither Likely nor Unlikely 1
Unlikely 2
Extremely Unlikely  2
Don't Know 0

For the full results for February 2020 please click on the link below

Feb 2020.pdf

Results January 2020

Extremely Likely 

29

Likely

9

Neither Likely nor Unlikely

2

Unlikely

1

Extremely Unlikely 

2

Don't Know 

For the full results for January 2020 please click on the link below

Jan 2020.pdf

Below is a selection of comments from our patients:

 


"Efficient, very helpful and Friendly"

"Pleasant staff and able to get an appointment on the day"

"Doctor was efficient and explained everything to me"

"Very helpful staff and always have time for you"

"Quick and professional service"

"Friendly helpful staff, from reception to the nurses to the doctors"

"Whenever I ring the surgery everyone is very helpful and pleasant and i get the information and advice i need"

"Competent friendly staff"

"Phone call received when said and very helpful advice"


"Reception staff brilliant and the nurse that did my sons injections was very good and kept everything very clean and reassuring".


"Very helpful"


"Doctor rang me that afternoon gave me reassurance"


"The doctor I've spoken to was reassuring, and very helpful having the time to talk about my elderly mother. Thankyou."


"The service I received last week wasn't very good. It got better after the doctor called and prescribed my medication and today even better. Feel that i was listened to."   


"Efficiency"


"Pleasant receptionist, and the nurse made me feel very comfortable"




"Didn't  receive the call back on the requested although we were placed on the next  day list  x I have been very impressed with the care and advice received recently. Good practice"


"Every staff member I have had contact with (whether it be via phone or in person) has been exceptionally helpful. The receptionists are always polite and and helpful and have gone above and beyond on several occasions. The doctors and nurses have been incredible with taking the time to listen to my needs, asking in depth questions 
and trying to get to the bottom of my ailments. They've been prompt in prescribing medications, all of which has been successful in helping ease my pains and troubles.  I'm forever grateful to all of the staff at this surgery. They're all wonderful, and I'm a much happier and slightly healthier (I have a way to go personally) person because of them. So thank you"


 

Your Neighbourhood Professionals. Just a Click Away! H J Whalley & Sons
Your Neighbourhood Professionals. Just a Click Away! H J Whalley & Sons