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Previous Friends and Family Test Results

Results October 2016

Friends and Family test Results - October 2016

Below is a selection of comments that the patient put on their cards:

Our Dorothy is the best diabetic nurse I have been seen by. I find the practice on the whole brilliant - Keep up the great work.

Very Professional Service. All staff friendly and helpful - very organised practice

Helpful and knowledgeable staff and Doctors. Good surgery would recommend it.

Good Time for appointment seen on time - like the booking on-line

Results September 2016

friends and family test results for September

Below is a selection of comments that the patient put on their cards:

Friendly, approachable and knowledgeable staff - Good Team

Comprehensive and compassionate service for babies.

We always feel like our problems are listened to and have never had to wait long for appointment.

Over the telephone triage is very useful

All in all a very professional and caring service

We moved out of the catchment area but continue to come here.

Results April 2016

Below is a selection of comments that the patient put on their cards:

All staff/doctors, health care assistants, nurse and receptionist are excellent. Treat me with respect and are very good personally. They know exactly what it/could be wrong and are extremely helpful.

Friendly, helpful staff who genuinely seem to care about me and my health.

Results March 2016

Below is a selection of comments that the patient put on their cards:

I have had great experiences with Dr Ren he has helped me so much where my childrens health has been concerned. It is also lovely to see Janice back behind reception. She is so friendly and makes you feel at ease when you come in. Thank you. They are both a credit to the practice.

I have been here for over 25 years and never had to complain, friendly staff and helpful doctors.

Results February 2016

Below is a selection of comments that the patient put on their cards:

I think its a very good doctors and all the staff are very helpful.

So get better.

Everyone is friendly and caring and helpful.

To get better and my family who are ill get better.

Results January 2016

Below is a selection of comments that the patient put on their cards:

I've been at this surgery for years, always been professional.

So they get better.

All round service at all levels extremely good. Staff all very pleasant and helpful.

Nurse Pam.

The receptionist always helpful and friendly. The doctors listen before writing out prescriptions, or anything else. I always feel I have had the best consultation when I leave the surgery. I consider these doctors the best I have ever had and we are lucky to have such dedicated doctors and nurses.

Results December 2015

Below is a selection of comments that the patient put on their cards:

They Help You
Because you get appointments quick and they are nice

Very warm and welcoming surgery. friendly and extremely competent and confident staff members. Made to feel at ease and everything explained clearly and fully.

Results October 2015

Below is a selection of comments that the patient put on their cards:

Prompt appointment times - no waiting. Friendliness of all staff. Onc can see any of the doctors with utmost confidence. Computer system extremely effective.

Because I have always been satisfied with the treatment I have received.

Because I think the practice is well run.

Everybody is very cheerful, helpful and considerate. Never had a problem in all the time i've been here.

Results September 2015

Below is a selection of comments that the patient put on their cards:

Been registered for 6 years always found the surgery welcoming and very helpful

Excellent service, professional and efficient. All staff possess that most important factor 'empathy'. There is also good communication, understanding and very informative.

Results August 2015

Below is a selection of comments that the patient put on their cards:

The reception staff are very helpful. The Doctors listen to you and treat you accordingly. Always pleasant, helpful and informative

Helpful staff always willing to go that extra to help, always give you time. Thank you to all staff.

The reception staff are always helpful despite being constantly very busy. The Doctors always explain what they think and how they plan to treat me and what we will do if this doesn't work.

Results March 2015

Below is a selection of comments that the patient put on their cards:

In all my years I have been coming to this practice I have had wonderful service and good medical treatment.

I am always treated well whenever I see the Practice Nurses, Doctors and Receptionists

Medical and Reception staff are all caring and try to give as much time as is allowed to treat the 'whole' person. Appreciated.

Because they are nice and helpful

I recommend this doctors as it is a reliable and if I needed an appointment I could have one on the same day.

I have been attending the surgery for many years and could not fault the Reception Staff and Doctors

I have already recommend my son's partner to this practice

Because I have always had a positive consultation and feedback through some very traumatic family experiences.

Always there to help - friendly staff

Your Neighbourhood Professionals. Just a Click Away! H J Whalley & Sons
Your Neighbourhood Professionals. Just a Click Away! H J Whalley & Sons