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Zero Tolerance

Violent or Abusive Behaviour Policy

We aim to treat our patients courteously at all times, and expect our patients to treat staff and other patients in a similarly respectful way.

We strongly support the NHS Zero Tolerance Policy towards Aggressive, Abusive or Threatening behaviour.

We issue written warnings to patients who behave in this manner. If the behaviour persists despite a warning, or we feel the Dr/Patient relationship has irrevocably broken down, then we will then exercise our right to take action to have the patient removed, immediately if necessary, from our list of patients.

All instances of physical abuse by a patient or their relatives will be reported to the police.

In extreme cases we may summon the police to remove offenders from the practice premises.

Your Neighbourhood Professionals. Just a Click Away! H J Whalley & Sons
Your Neighbourhood Professionals. Just a Click Away! H J Whalley & Sons