Online Services

AccuRx

GP Appointments

 

We operate a total online triage system. All GP appointment requests should be submitted via a simple online triage form - please CLICK HERE to submit a request. Our online consultation service will let you request treatment, advice, sick notes, GP letters, recent test results and more.  You do not need a login to complete a form

All forms submitted in working hours will be reviewed by a doctor on the day. If your form is assessed by the doctor as urgent, you will be contacted on the same day. If your request is routine, you will be advised of the current waiting time for the next routine appointment. If you feel more unwell after submitting a form, please call the practice or call 999 in an emergency.

If you do not have access to the internet or you are unable to complete the triage form, please call our reception team on 01772 972224.  They will be happy to help you to complete a triage form, or they can complete and submit the form for you.

If you are currently out of the country - please do not submit an urgent request.  Please seek urgent care in the country you are in.

How does the system work?

 

All submitted triage forms are reviewed by a GP on the day they are submitted.  If the doctor considers your request to be urgent, they will contact you on the same day either by phone call or text message. If the doctor needs to examine you, they will arrange a time for you to come into the practice (usually on the day).  If your form is triaged as routine, we will let you know and advise you of the current approximate waiting time for the next routine appointment (generally 3-10 working days dependent on demand).

Once you have submitted a request, please keep your phone with you as you can expect a call.  If you miss the call, the doctor will try again.  Please note on the triage form any times that you are unable to take a call.

Why do we operate like this?

 

Working with this system ensures that all requests for appointments are reviewed based on clinical need - we can ensure that the request is dealt with by the most appropriate person in the most efficient manner.  All requests assessed by the GP as urgent are dealt with on the day.  Requests assessed as routine are generally dealt with within 3-10 working days (dependent on current demand).

If appropriate, you may be directed to one of the other clinicians in our team such as our clinical pharmacist, first contact MSK specialist or mental health practitioner.  These clinicians are specialists in their area and may be able to provide a more detailed consultation for your issue than a GP.   

We ask that everyone who is able to use the triage form as the first port of call for a GP appointment does so - this frees up the phone lines for those patients who are unable to use digital technology.  If you are unable to use the triage form, you can call the practice and the reception team will complete the form for you (in the same way as if you did it yourself online).

Please note, access to the triage forms is only available during practice open hours. 

Forms can be completed 8am-4pm Mon to Fri.

NHS APP

For viewing medical records, ordering repeat prescriptions, booking and cancelling appointments. You can also register for organ donation.

Online Triage

This is for non-urgent admin and medical queries such as updating your contact details and requesting FIT notes.

FFT

Please click on the image above to complet a short survey to provide us with feedback

Register Online

Please click this image in order to register with us online

Proxy access

As a parent, family member or carer, you may be able to manage services for another person by switching to their profile. This is also sometimes called having a linked profile or proxy access. It needs to be set up by the GP surgery that both you and the other person are registered.

online self-referral

Digital Passport

Health and care staff and volunteers are being encouraged to invite children and young people in Lancashire and South Cumbria to download an app to manage their asthma.

 

Lancashire and South Cumbria Integrated Care Board (ICB) is one of the first in the country to launch the asthma Digital Health Passport app, which helps children, young people, and carers with self-management of asthma, and provides learning resources and education to improve knowledge and confidence.

 

With the app you can:

• Access and share your asthma plan with family and friends when you need it.

• Track your symptoms, understand trends and take preventative measures before a crisis arises.

• Connect with the community via online peer support and other 111 resources to ensure the right support is given at the right time.

• Access the range of resources and learning from leading organisations like Asthma & Lung UK, and Beat Asthma to improve your skills, knowledge and confidence to self-manage the condition.

• Set medication reminders.

• Review daily air quality alerts.

• Help prevent asthma attacks with daily alerts and trigger avoidance advice.

 

The Asthma Digital Health Passport is a patient-centred digital self-management program to empower children and young people with asthma. You can download the app from the Apple App Store or Google Play.

 

 

Abuse of the Online System

 

Abuse of the system includes, but is not exclusive to the following:

  • Sending needless or abusive messages to the Practice
  • Repeatedly booking and cancelling appointments 
  • Repeatedly booking appointments over a short period of time
  • Booking appointments and not attending them 
  • Any offensive or abusive messages through the service 
  • Requesting prescriptions that you do not need.

Security

Security

 

We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. 
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.